Day 001
You order
Paid securely. You get a confirmation with your order number straight away.
Help
Answers about orders, shipping, the 30-night trial and repairs. Can't find it? A real person is one message away.
Help centre
Orders placed before 15:00 on a working day leave our Rotterdam studio the same day. You get a tracking link by email as soon as the parcel is scanned.
Yes, until it ships. Reply to your order confirmation or use the contact form with your order number.
All EU countries, the UK, Switzerland and Norway. Shipping is free over €150; below that it is a flat €6.95.
Not within the EU. For the UK, Switzerland and Norway duties are included at checkout, so there is nothing to pay on delivery.
Listen at home for 30 nights. If it is not for you, start a return from the withdrawal page and we send a free label.
Within 5 working days after the return arrives at our studio, to the payment method you used.
Every Baffle battery can be replaced by hand. Order a new one from the product page, or send the product in and we replace it for the price of the part.
Ten years after a product leaves the shop. Cushions, cables, batteries and drivers are all available.
Yes. All wireless models use Bluetooth 5.3 with AAC and aptX Adaptive, and every model also has a cable input.
Yes. Pair them in the Baffle app; you can also group speakers across rooms.
How it works
Day 0–102
We pack
Every product is played for ten minutes before it goes in the box.
Day 1–303
It arrives
Tracked delivery across Europe. Free over €150.
Shipping details →30 nights04
You listen
Not right for your room? Send it back within 30 nights, free.
Start a return →Years later05
We repair
Batteries, cushions and cables swap out by hand. Parts for ten years.
Repairs →Still stuck?
Our support team works in the same studio where we tune and repair every product.
The team is online · usually replies within 3 hours